Hakan Ozel, Vice President Operations (MEIA), Shangri-La Group
We are all experiencing: In luxury, service culture is often expressed through elegant and shiny words: personalized...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
Sustainability… the “responsibility” that takes place in every business strategic plan. It has been evolving in...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
Let’s analyze deeper: from a certain point of view, every single stay in a luxury hotel...
Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai
Organizations, and even individuals constantly face a tension between delivering short-term results and investing in...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
One of our hotel guests recently asked me a simple but meaningful question when we were having...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
The hospitality industry is undergoing an intense transformation, driven by changing guest expectations, technological advancements, and...
