Insights from Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf
At the forefront of travel technology innovation, Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, at the Arabian Travel Market 2024 highlights the latest trends in travel technology investment, the transformative initiatives led by Amadeus, and the future of the travel industry, particularly in the dynamic market of Dubai. Below are his insights on topics that he is most passionate about:
Key Takeaways from the Travel Technology Investment Trends Report
The recent ‘Travel Technology Investment Trends’ report reveals a notable surge in technology investment across the travel sector, with 91% of companies planning moderate to aggressive investment hikes in 2024. This increase focuses on smarter retailing, personalization, and digital efficiency. Full-service airlines anticipate an 18% revenue boost from modern retailing, while airports are set to implement biometric systems widely within the next five years, underscoring a move towards a more streamlined and secure travel experience.
Supporting Travel Agents with NDC
Amadeus is placing significant emphasis on the New Distribution Capability (NDC), identified as a top technology for adoption by leisure travel agents in the coming year. This initiative is part of a broader strategy to enhance digital transaction capabilities and improve the distribution of travel products, ensuring travel agents can provide a more efficient and personalized service to their clients.
Innovations and Investments
Amadeus continues to be a leading investor in research and development, with over €1 billion invested across more than 50 technology sites last year. A key partnership with Microsoft using Azure cloud technology is revolutionizing software development cycles and data capabilities, ensuring a future-proof infrastructure. Additionally, Amadeus is exploring the potential of generative AI (GAI) to enhance travel experiences, developing a GAI-powered interactive travel assistant, and utilizing AI in hospitality and software development.
Commitment to Sustainability
Sustainability is a significant focus for Amadeus, based on three pillars: improving the environmental efficiency of operations, supporting customers with sustainable solutions, and collaborating with industry stakeholders.Investments in climate-tech company Chooose and sustainable aviation fuel innovator CAPHENIA highlight Amadeus’s commitment to minimizing environmental impact. The company aims for carbon neutrality by 2025 and net zero by 2050, in line with the Paris Agreement on Climate Change.
Community and Government Projects
Amadeus is actively involved in over 220 sustainability projects in 45 countries, with a commitment to environmentally responsible growth. As part of the Travalyst coalition, Amadeus is working with major travel brands to develop standardized tools for collecting and reporting sustainability data, driving the industry towards more sustainable practices.
Future of the Travel Market in Dubai
Ernesto Sanchez Beaumont highlights Dubai’s unique appeal and the myriad experiences it offers as key factors in its success. Amadeus is dedicated to making the travel experience better for everyone, with advanced technology solutions that power the global travel and tourism industry, fostering more connected ways of thinking and evolving industry practices.
What Visitors Learned About Amadeus at ATM
At the Arabian Travel Market, visitors discovered how Amadeus provides advanced technology solutions to a wide range of travel organizations, including travel agencies, airlines, tour operators, and online travel agencies. Amadeus serves travel organizations in every corner of the world, driving innovation and efficiency in the travel industry.
