Tag: Customer Experience

FROM CULTURE TO ACTION IN LUXURY

Hakan Ozel, Vice President Operations (MEIA), Shangri-La Group We are all experiencing: In luxury, service culture is often expressed through elegant and shiny words: personalized...

Leadership with Clarity: Raffi Torikian on Building Resilient Hotels in Competitive Markets

Shereen Shabnam With more than two decades of experience across the Middle East’s most dynamic hospitality landscapes, Raffi Torikian has built a reputation as a...
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