Expert Opinion

Management

Why Retail Loyalty Is Shifting from Transactions to Cultural Relevance

By Mary Del Dosso, Mall Director, BurJuman Mall Retail loyalty...
Expert Opinion

Grace and Disgrace – In a single snapshot

Jani Viswanath (PhD) I came across the story of a...
Management

The Power of Simplicity: Daily Rituals That Maximise Efficiency

Shereen Shabnam Productivity is not always about doing more. Sometimes...
Management

FROM CULTURE TO ACTION IN LUXURY

Hakan Ozel, Vice President Operations (MEIA), Shangri-La Group We are...
Expert Opinion

Building PR From the Inside: How to Create a Public Relations Department That Actually Works

By Shereen Shabnam Public relations is often treated as something...
Management

Short Term Results Versus Long Term Performance

Hakan Ozel Vice President Operations & General Manager, Shangri-La Dubai Organizations, and even individuals constantly face a tension between delivering short-term results and investing in...
Management

Is Gold Becoming a Strategic Asset Again, Not Just a Crisis Trade?

By Steven M Hawkins For much of modern financial history, gold has been viewed through a relatively narrow lens, a safe haven in times of...
Management

When Tourism Slows, GCC Retail Leans on Resident Demand

When visitor flows weaken, the resilience of GCC retail increasingly rests on the strength of the resident customer base. By Elisabetta Aiello, Co-Founder and COO,...
Expert Opinion

Stability, Solidarity, and the Imperative of Diplomacy

By Maria Camilleri Calleja, Ambassador of Malta to the UAE In a period marked by heightened regional tensions and evolving security risks, I wish to...
Management

Five Senses in Luxury Hospitality Management

Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai One of our hotel guests recently asked me a simple but meaningful question when we were having...
Management

The Near Future of Hospitality

Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai The hospitality industry is undergoing an intense transformation, driven by changing guest expectations, technological advancements, and...
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