Expert Opinion

Why Market Chaos and Experience Matter More Than a Business Degree

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THE INFLUENCE BY LEADERSHIP  

HAKAN OZEL, Vice President Operations & General Manager, Shangri-La...

THE POWER OF CHOICE

By Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai  I...

THINK LIKE YOUR CUSTOMER

By Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai  In...

Luxury Service and Perfection

Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai In a world where expectations are continually on the rise, the concept of luxury service has...

Navigating the Future of Air Travel

The Role of NDC in Transforming the Industry By Ernesto Sanchez Beaumont, Managing Director Amadeus Gulf In the ever-evolving travel industry, airlines and travel agencies are...

Powering Change: Exim Finance’s Global Commitment to Renewable Energy

By Salah Al Nasser, Exim Finance Chairman In an era where climate change casts a long shadow over the future, the world is grappling with...

Differentiation: Key to success in luxury business

Hakan Ozel, Area General Manager, Operations of Shangri-La Dubai Luxury brands are facing a challenge of differentiation in markets that are saturated with similar products...

The Role of Staff Training in Maintaining High Service Standards

By Jerome Mortel, COO of Sumo Sushi & Bento In the ever-evolving landscape of the hospitality industry, maintaining high service standards is paramount to ensuring...

The Role of Staff Training in Maintaining High Service Standards

By Jerome Mortel, COO of Sumo Sushi & Bento In the ever-evolving landscape of the hospitality industry, maintaining high service standards is paramount to ensuring...
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