Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
The luxury industry has long been synonymous with self-expression, exclusivity and rarity, historical tributes, craftsmanship, iconic,...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
When people ask me what it takes to be successful in luxury businesses, one of the...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
I must share this: one of the most valuable experiences that I gained over my decades...
By Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
I once received a question about why we make mistakes and fail. My answer was that...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
In the areas of luxury business, the synergetic relationship between high-end brands and cultural roots is...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
In a world where expectations are continually on the rise, the concept of luxury service has...
