Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
The hospitality industry is undergoing an intense transformation, driven by changing guest expectations, technological advancements, and...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
Think about your favorite Hollywood movie: Average length of Hollywood movie to watch today is around...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
The luxury industry has long been synonymous with self-expression, exclusivity and rarity, historical tributes, craftsmanship, iconic,...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
When people ask me what it takes to be successful in luxury businesses, one of the...
Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
I must share this: one of the most valuable experiences that I gained over my decades...
By Hakan Ozel, Vice President Operations & General Manager, Shangri-La Dubai
I once received a question about why we make mistakes and fail. My answer was that...
